CHAMPRO - Notice history

This incident has been resolved.

Team,

Both Central Solution fiber connections at the Sakira 2 (Santiago) location have been fully restored and are operational.

The primary and backup paths are now up, and connectivity is stable. We will continue monitoring to ensure service remains healthy.

Thank you,
Champro IT

Team,

Central Solution connectivity at the Sakira 2 (Santiago) location has been restored through the backup connection.

Central Solution has confirmed that the backup path is currently operational while they continue working to restore the primary fiber connection. Our team remains in coordination with them and will continue monitoring the situation until full connectivity is restored.

We will provide another update as soon as additional information becomes available.

Thank you,
Champro IT

We are continuing to work on a fix for this incident. ISP provided an ETA of 4 hours.

Team, we’d like to provide an update on the Internet service outage at Sakira2 location (Santiago).

Central Solution is still working to restore both fiber connections. Altice service is currently operational; however, the connection remains significantly degraded and is not sufficient to support the site’s normal workload.

Our team continues to work with both providers to restore full connectivity as soon as possible. We will provide another update as soon as we have additional information.

Thank you, Champro IT